Frequently Asked Questions

Do you have a question about voting this year, or why we’ve contacted you about voting? Find the answers below.

Questions about voting

How can I safely vote this year?

In most states, voting by mail (also known as an absentee ballot or advance ballot) is the best way to vote safely. We already know that demand for mail ballots will be sky-high this year, so make sure to request your ballot as early as possible, and return it as early as possible! If you’re not sure whether your completed ballot will arrive in time, we recommend using a drop-off location where available.

If you live in a state where mail ballots are restricted, or you want to vote in person, the next safest way to vote is going early. During early voting, also known as “absentee in-person” or “advance” voting, polling places will be less crowded and lines will be shorter. Don’t forget your mask!

How do I know my mail ballot is counted?

Every eligible mail ballot received by your state’s deadline must be counted. There are a few things you can do to make sure your ballot is accepted:

  • Carefully review the instructions for filling out and returning your ballot. The two most common mistakes are: skipping the signature and not getting the ballot back on time. We recommend using any drop-off locations available so you don’t need to worry about mail delivery.
  • Use your state’s mail ballot tracker, if available. This service will allow you to check online to see when your ballot has been received and counted. You may also be able to correct or “cure” any technical errors, like a signature mismatch.

Questions about us

Who are you?

We’re Progressive Turnout Project, a grassroots-funded organization dedicated to boosting voter turnout. Our teams of Field Representatives — your neighbors — will be reaching out to voters like you across the country this year, both on the phone and in letters. Our goal is to make sure voter turnout is higher than ever in 2020.

Why did you call me? How did you get my number?

We’re calling voters across the country to make sure they have what they need to vote this year, and ask them to commit to vote, because every vote matters. Your phone number is on our list of likely Democratic voters in your area.

Why did I get a letter from you?

We got your address from public records showing you’re a registered voter. (Thank you for being a voter!) We’re reaching out to voters like you to make sure you have what you need to vote this year, because every vote matters!

How can I remove myself from your list?

To remove your phone number or mailing address from our list, please contact us at [email protected]

What about knocking doors?

We love in-person canvassing – it’s our bread and butter, and our organization has knocked over 3 million doors since we started. However, this year, due to rebounding COVID cases across the country, we decided to suspend in-person canvassing on July 28.

Before suspending, we were active in the areas of: Boulder, Colorado Springs, and Denver, CO; Atlanta, Augusta, and Savannah, GA; Cedar Rapids, Davenport, Des Moines, and Sioux City, IA; Kansas City and Topeka, KS; Lexington, KY; Augusta and Portland, ME; Ann Arbor, Detroit, Flint, Grand Rapids, Kalamazoo, and Lansing, MI; Billings, Bozeman, Butte, Helena, Great Falls, and Missoula, MT; Omaha, NE; Asheville, Charlotte, Durham, Greensboro, Raleigh, and Winston-Salem, NC; Allentown, Harrisburg, Philadelphia, Pittsburgh, and Scranton, PA; Manchester, NH; and Appleton, La Crosse, Madison, Milwaukee, and Racine, WI. In Atlanta, we suspended in-person canvassing on July 10, following Mayor Bottoms’ announcement that the city would be returning to Phase 1.

We look forward to getting back on the doors if and when it’s safe to do so, but in the meantime, we’re focused on reaching voters on the phones, online, and through the mail.

What does voter outreach look like without in-person canvassing?

Our staff are keeping their jobs, hours, pay, and benefits, while continuing one-one-one voter outreach, remotely. That includes making millions of phone calls to voters and writing millions of personalized letters.

How can I contact you?

You can email us anytime at [email protected]

Questions about volunteering

How can I help?

We’re thrilled you want to make a difference! There are a number of ways you can pitch in to reach more voters this year:

  1. Make calls to voters! Our volunteer phonebanking program, Turnout2020, has already made thousands of calls to infrequent voters, giving them the nudges and resources they need to turn out to vote. To get started with Turnout2020, sign up for one of their events here.
  2. Write postcards to voters! We’ve partnered with Postcards to Swing States to send over 13 million handwritten postcards to swing state voters. Sign up here to get a stack of postcards sent to you (you just supply 35-cent postcard stamps).
  3. Talk to your friends about voting! Simple things — like asking if their voter registration is up-to-date, reminding them about deadlines to request ballots, and sharing other info — can go a long way. It’s not about nagging or shaming, just friendly reminders.
  4. Work as an election official! Due to COVID, many areas will have a shortage of election judges and other officials this year. To sign up, go to Power the Polls.

What if I’ve never made calls before?

That’s totally fine! Most of our Turnout2020 volunteers are new to phonebanking. All of our events include live help and troubleshooting, and you can also attend one of our frequent training sessions to get our expert tips on improving your calls.Remember that these calls aren’t about arguing with people about who to vote for. We’re calling likely Democrats with nudges and resources to make sure they turn out to vote — something that’s more important than ever, with so many people voting by mail for the first time.

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